Privacy Policy

Last Revised Date: 01 April 2024

Introduction

Umbrella Asset Management (UAM), a premier Destination Management Company (DMC) specializing in crafting exquisite tour packages for travel agents worldwide, is committed to safeguarding the privacy and security of our clients` and partners` data. Operating primarily in Indonesia and Vietnam, UAM is dedicated to ensuring transparency, security, and responsible handling of personal information in accordance with global data protection regulations.

This policy outlines our practices concerning data collection, usage, protection, and user engagement, reflecting our commitment to integrity, ethical conduct, and compliance with applicable laws.

Contact Information

Bali Address:
Jl. Klp. Gading No.4, Dalung, Kec. Kuta Utara, Kabupaten Badung, Bali 80361, Indonesia
email: bali@uam.travel

Vietnam Address:
175/8 Đ. Phạm Ngũ Lão, Phường Phạm Ngũ Lão, Quận 1, Thành phố Hồ Chí Minh 700000, Vietnam
email: vietnam@uam.travel

Data Collection and Use

UAM collects personal information necessary to provide tailored tour packages, including but not limited to:

• Name and contact details of travel agents and their clients
• Payment information
• Preferences and requirements related to travel packages

This information is collected with the explicit consent of our clients and is used solely for the purpose of delivering our services, processing transactions, and enhancing user experience.

Data Protection

UAM employs stringent security measures to protect the personal information under our custody. This includes:

• Implementing secure data storage solutions
• Regularly updating our IT infrastructure to prevent unauthorized access
• Conducting periodic security audits and compliance checks

All employees and contractors of UAM are trained in data protection principles and are required to respect the confidentiality of any personal information they may handle.

User Engagement

UAM is committed to maintaining a transparent and responsive relationship with our users. We encourage feedback and actively engage with our clients through various channels to improve our services. Our engagement practices include:

• Regular updates on services and offerings
• Soliciting feedback through surveys and direct communications
• Providing support through dedicated channels for inquiries and assistance

Data Sharing and Disclosure

UAM does not sell or rent personal information to third parties. We may share information with trusted partners who assist in conducting our business, such as payment processors or IT service providers, under strict confidentiality agreements.

We may also disclose information if required by law or if such disclosure is necessary to protect our rights and comply with legal proceedings.

Rights of Individuals

Individuals whose personal information is processed by UAM have the right to:

• Access their personal data
• Request correction of inaccurate data
• Object to the processing of their data in certain circumstances
• Request the deletion of their data where applicable

Requests related to these rights can be directed to our offices in Bali or Vietnam.

Changes to the Policy

UAM reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting the revised version on our website. We encourage users to regularly review our policy to stay informed about how we are protecting their information.

Acceptance of This Policy

By engaging with our services, users consent to the collection, use, and sharing of their personal information as described in this policy. If you have any questions or concerns about our privacy practices, please contact us at our Bali or Vietnam offices.