Last Revised Date: 01 April 2024
Welcome to Umbrella Asset Management (UAM), your premier destination management company (DMC) for Indonesia and Vietnam. By accessing and using our website, services, or any associated content, you (the "User" or "Traveler") agree to be bound by the following terms and conditions (the "Terms"). Please read these Terms carefully before using our services.
1. Services Offered
UAM provides tour packages, accommodation bookings, transportation services, and various travel-related services (collectively, the "Services") to travel agents and individual travelers globally.
2. User Obligations
- Compliance: Users agree to comply with these Terms and all local, state, national, and international laws and regulations applicable to the use of our Services.
- Accuracy of Information: Users confirm that all information provided to UAM, whether for booking, payment, or other purposes, is accurate, complete, and up-to-date.
- Responsible Conduct: Users agree to conduct themselves in a responsible and respectful manner when using UAM`s Services and when interacting with our staff, partners, and other travelers.
3. Booking and Cancellations
- Booking: Confirmation of bookings is subject to availability and receipt of full payment or deposit as required.
- Cancellations: Cancellation policies, including applicable deadlines and charges, will be communicated at the time of booking. Users are responsible for any cancellation fees as specified.
4. Payments and Refunds
- Payment terms for the Services provided by UAM will be specified at the time of booking. Users agree to complete payments according to these terms.
- Refunds, if applicable, will be processed according to the cancellation policy specified at the time of booking.
5. Liability and Indemnification
- UAM shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or the inability to use the Services.
- Users agree to indemnify and hold UAM harmless from any claims, damages, expenses (including reasonable attorneys` fees), arising from or related to the use of UAM`s Services, violation of these Terms, or violation of any rights of a third party.
6. Intellectual Property
All content on UAM`s website, including text, graphics, logos, and images, is the property of UAM or its content suppliers and protected by international copyright and trademark laws.
7. Modifications to the Terms
UAM reserves the right to modify these Terms at any time. Such modifications will be effective immediately upon posting. By continuing to use UAM`s Services after such changes, you agree to be bound by the modified Terms.
8. Governing Law
These Terms shall be governed by the laws of the Republic of Indonesia and Vietnam, without regard to their conflict of law provisions.
9. Dispute Resolution
Any disputes arising out of or related to these Terms or the Services provided by UAM shall be resolved through binding arbitration in accordance with the rules of the Arbitration Association of Indonesia or Vietnam, as applicable.
10. Contact Information
For any questions or concerns regarding these Terms or the Services, please contact UAM at:
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